Event details




Thursday 11 March

10am - 1.45pm

3 hrs 45 mins

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About the event:

Managed services providers have stepped up to become a vital lifeline for their customers during the COVID pandemic. A shift towards remote working has accelerated digital transformation and made the role of an MSP more relevant than ever before.

What will define a high-performance MSP in a post-Covid world? The way customers are using and consuming IT is changing – how can MSPs make sure they’re part of that change?

Leading MSP vendors including Kaseya, IT Glue, ID Agent, Graphus, Unitrends MSP and RapidFire Tools join CRN to give their advice on the trends that will shape MSP business during the industry’s COVID recovery and beyond.

CPD logo

10:00 – 10:05: Opening remarks from CRN Editor Josh Budd

10:05 – 10:25: Technology Transformation in the SMB & The Opportunities for MSPs

10:25 – 10:45: The 7 focus points you need to know to streamline your MSP

10:50 – 11:10: How we should pivot our cybersecurity thinking for a post-Covid world.

11:10: – 11:30: The Road to Cyber Resilience Starts Now. Setting your MSP up for Success & Solving the Top Security Challenges for Your Customers

11:30 – 11:50: Phishing and spear phishing, are you safe?

11:50 – 12:10: 5 Bad BCDR Habits MSPs Can Solve

13:00 – 13:20: Session Title: 5 Ways IT Practitioners Can Boost IT Operational Efficiency & Reduce Costs

13:20 – 13:40: Session Title: How to Manage The MSP Customer Lifecycle for Continued Growth

13:40 – 13:45: Closing remarks from CRN Editor Josh Budd

Speakers Information

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Josh Budd

CRN Editor

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Josh Budd is editor of Channel Reseller News. He joined Incisive Media in 2016 and was previously the content editor of Channelnomics Europe. Before joining Incisive Media, he completed an NCTJ in Multimedia Journalism at News Associates and a Master's degree in English Literature at University College London.

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Ronan Kirby

President & GM EMEA, Kaseya

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Ronan Kirby leads the go-to-market strategy for Kaseya across the EMEA region including new business and account management as well as general oversight of the company’s EMEA operations. Ronan brings an outstanding track record of success growing businesses within the software industry with over 20 years’ experience building and leading sales, business development, marketing and go-to-market teams for some of the world’s most innovative companies.

Before joining Kaseya, Ronan was vice president EMEA for NGINX. He continued to lead the NGINX EMEA organisation within F5 Networks following the acquisition of NGINX by F5 in May 2019. Prior to that, he served as managing director at digital engagement company, MOR Solutions and spent over a decade with Red Hat during its formative years.

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Alex Ford

EMEA Sales Director, IT Glue

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Alex Ford has been a leader in the IT channel for the best part of a decade, only pausing to spend a year in Chile teaching English in 2010. Alex has built a considerable network and has a wealth of experience, having been an integral part of building the EMEA Channel at Datto before IT Glue. A highly knowledgeable and passionate channel expert, Alex has been part of IT Glue EMEA since its inception and continues to lead the team in his capacity as Sales Director EMEA.

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Amelia Paro

Channel Development Manager, ID Agent

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Amelia Paro is an award-winning speaker and experienced IT professional with over 10 years in the Managed Service Provider channel. She led the marketing and sales efforts for her MSP, and successfully grew it from three employees to a thriving, successful company with ten employees and $1 Million in annual revenue in less than three years. She currently evangelizes ID Agent’s products globally as a Channel Development Manager, speaking to groups and working directly to help MSPs grow their business.  With her hands-on experience successfully using Dark Web ID to grow her MSP, Amelia offers unique and relevant consultation to ID Agent Partners.

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Miles Walker

Channel Development Manager, Graphus

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Miles Walker is the Channel Development Manager of Graphus.ai, Kaseya's newest acquisition. Miles joins the team after 15 years in Sales/Marketing and Account Management in London and Toronto. He is now based in Vancouver where his professional career started in Radio @ 104.9 XFM after studying Marketing/Sales and International Business at Capilano University. When Miles is not playing basketball, travelling, sailing or collecting street art he spends his free time exploring the local islands and trying to find the best sushi Vancouver has to offer.

Miles's focus is on training and delivery of cyber security insights driven by good thought leadership principles. With phishing attacks crimes rising 600% since COVID hit, protecting against it is one of the biggest issues facing the tech world today. He is eager to arm you with knowledge of how to safeguard your business from phishing where 90% of cyber crimes start.

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Brian Doty

Channel Development Manager, Unitrends MSP

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Brian is a technology sales professional with 18 years of experience from retail sales to channel development. Cutting his teeth in the wireless and copier industries, Brian understands the trials and tribulations of selling technology solutions to businesses. He has worked in the channel with MSPs to help them deliver robust offerings and provide cybersecurity strategies to their clients. Prior to joining Kaseya, Brian was the Director of Sales for a regional MSP.

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Marwin Marcussen

EMEA Sales Engineering Policy

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Marwin Marcussen is EMEA Sales Engineering Manager with Kaseya. Marwin has worked with Kaseya for over 10 years and he consults with customers, prospects and channel partners all over the EMEA region to understand their requirements and show how Kaseya can solve specific problems from a technical standpoint.  Prior to joining Kaseya, Marwin worked in IT Security with Kahuna Managing Security.

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Mark Winter

Vice President of Sales, RapidFire Tools

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Mark has over 25 years of experience in the IT field, with the last 16 years dedicated to providing software solutions to the VAR and Service Provider channels. During his time as a Sales and Account Manager with a Service Provider, he became familiar with the inner workings of MSPs. For the last 13 years, Mark has been with RapidFire Tools, delivering solutions to Managed Service Providers to help them better serve their clients and grow their business and revenues.

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Andy Simpson

Security manager, Marathon Managed Services

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Andy joined Marathon Managed Services as security manager this year after 22 years of service for the Ministry of Defence.

He held numerous technical military posts and was most recently head of information security programme for Europe and Africa military operations where he was accountable for the development, implementation and governance of all technical security programmes.

In his new role at Marathon, Andy will partner with clients to advise on all aspects of security strategy; creating and delivering security roadmaps and infrastructure to meet today’s needs, while helping to anticipate and prepare for the future as security threats evolve.

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Scott Nursten

Founder and director, ITHQ

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With 25 years of cyber experience, Scott has been running tech business in the UK for 21 years. As well as acting as an investor and non-executive director in several businesses, he formerly owned

Cisco partner s2s before selling the business to NG Bailey in 2008.

Scott launched new channel start-up, ITHQ, in 2020 to help businesses with their security, cloud digital working and data analytics journeys.


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