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Technology operations can become chaotic as businesses become increasingly digital and infrastructure sprawls. And chaos means cost when manageability and observability headaches develop. Multi-cloud management, incident response, technology debt, and IT workloads are challenges across all industries and often hold organisations back from achieving their core business objectives.
Intelligent, automated operations accelerate profitable growth by reducing and redirecting costs. Automating costs out of the operations side of technology initiatives allows customers to reclaim resources and focus on growing the business. In this way, AIOps increases service quality, efficiency, and agility, ultimately reducing operational workloads.
This webinar, drawing on dedicated MSP research, explores current attitudes and intentions around IT operations, whether artificial intelligence is being utilised, and trends amongst service providers supporting customer development. We reveal their approaches to managing customer infrastructure, and whether they are modernising, monetising, and maximising margins through automation. Are MSPs expanding beyond traditional IT? Are they keeping a lid on customer costs? And, are they transforming fast enough to remain competitive?
Presenters
Josh Budd is editor of CRN. He joined Incisive Media in 2016 and was previously the editor of CRN’s sister title Channel Partner Insight. As editor, Josh leads the editorial strategy of CRN and writes news, analysis and opinion pieces on trends and issues shaping the IT channel in the UK. Before joining Incisive Media, he completed an NCTJ in Multimedia Journalism at News Associates and a Master's degree in English Literature at University College London.
Anne works with the commercial technology content team producing whitepapers, reports, webinars, multimedia digital experiences, videos, and articles on the latest industry trends. Formerly, Anne was a science writer for the American Institute of Physics.
Mark Finn
Regional Director, UK, Ireland & Middle East
Ken Vanderweel
Director of Partner Marketing, Managed Service Providers
Nigel Wilks
Global Head of Tooling, Computacenter
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