14th October 2020

10:00 - 11:30AM BST

About this event:

The data centre is the beating heart of any established business, and therefore keeping it running efficiently is paramount.

But the ever-increasing pace of innovation in technology is making the data centre more complex while, at the same, more essential to a business’ operation.

An outage, therefore, can be devastating, and the channel’s role in keeping their customers’ infrastructure ticking over is increasingly important.

It can seem there are never enough skilled people and resources on hand, so the channel can be hard-pressed to deliver the services customers need.

At this event, in partnership with Park Place Technologies, you’ll hear how emerging technologies, including automation can simplify and optimise IT infrastructures, leaving the channel to focus on delivering service excellence to their customers.




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Bruno Lucas

Head of Engineering, eir

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Bruno Lucas is the Head of Engineering Services at eir Business, where he oversees the systems, architects and development teams of all Service Assurance products. Bruno brings over two decades of experience as a senior IT leader in business and technology management.

Prior to joining eir, Bruno was the Director of the European Technology Services division for the Great West Life European group. He led the Shared Service organisation in Ireland, the UK and Germany, covering systems design, development, implementation and support.

In his spare time, Bruno spends time with his family; he enjoys a bit of golf and is the chairman of the Irish Society for Crohn’s and Colitis.

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Chad Jones

Channel Sales Director, Park Place Technologies

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Chad Jones has spent the last 10 years building Park Place Technologies’ Channel division in their global headquarters in Cleveland, US. He oversaw multimillion dollar revenue increases, and pioneered industry-leading programs that highlighted collaboration between direct and indirect sales teams.

As of January 2020, Chad has relocated to London, UK for a 3-year assignment with the intent of bringing those same Channel strategies to the UK channel market. Chad is joined in the UK with his wife and 8-year old son. When he’s not working, Chad enjoys spending time with his family. They have fallen in love with London and are taking the opportunity to experience all it has to offer.

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Chris Dunning

Founder & CEO, TechQuarters

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Chris Dunning is the Founder and CEO of TechQuarters a highly successful ‘born in the cloud’ Gold partner, coupled with the Microsoft 365 User Training platform, 365 Cloud Academy. Chris and TechQuarters are the recipients of numerous awards and accreditations including ‘World Microsoft Cloud Partner of the Year for SMB 2013’, ‘Cloud Services Provider of the Year 2017’ at the CRN Channel Awards and ‘Cloud Visionary of the Year 2019’ at the UK Cloud Awards. He is also a member of multiple cloud councils and is regularly asked to contribute to panel sessions and case studies for Microsoft’s annual Inspire and Future Decoded Partner conferences. Outside of work, Chris is an avid triathlete and loves golfing in his spare time.

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Jen Norman

Solutions Director for Infrastrucutre, XMA

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Tom Wright

Managing Editor, CRN

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Tom Wright is managing editor at CRN, a position he has held since January. Tom joined CRN as a reporter in May 2016, having previously covered the specialist finance market for various publications. Prior to this, Tom graduated in Journalism from the University of Winchester.


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